TheFabrik, Inc. CREDIT TERMS

Last updated: November 6, 2026

These Credit Terms apply to Credits used for Fabrik Services under (a) TheFabrik, Inc. End User SaaS Agreement and any Order Form (a “Customer Agreement”), and (b) any reseller agreement between Fabrik and a Reseller, including the Embedded Reseller Agreement (a “Reseller Agreement”). Each Customer Agreement and Reseller Agreement is an “Agreement,” and the Customer or Reseller that is party to it is “you.” Capitalized terms not defined here have the meanings given in the applicable Agreement. If these Credit Terms conflict with an Order Form or a Reseller Agreement, the Order Form or Reseller Agreement governs.

1. Credits and the Credit Schedule

Credits are units used to measure use of the Services. Fabrik’s Credit Schedule sets out each billable action and the number of Credits it uses (each, a “Billable Action”), including the Activation of each Data Type. The price of a Credit (the “Credit Price”) is set out in your Order Form or Reseller Agreement.

2. How Credits Are Provided

(a) Included Credits. Credits included with a subscription or Order Form, or, under a Reseller Agreement, the unconsumed portion of the Minimum Commitment for the then-current Contract Year, measured at the applicable Credit Price.

(b) Purchased Credits. Additional Credits you buy, whether prepaid or during the term, at the price stated in your Order Form or Reseller Agreement.

(c) Promotional Credits. Credits Fabrik grants at no charge, including under free, trial or promotional tiers.

3. Nature of Credits

Credits, and amounts paid for Credits or toward a Minimum Commitment, are not currency, legal tender, a deposit, a stored-value account or a payment instrument. They have no cash value, cannot be redeemed or exchanged for money, and confer no property right. Amounts you pay are not held in trust or escrow for you, and these Credit Terms do not create any fiduciary relationship between you and Fabrik.

4. Expiration

(a) Included Credits and Purchased Credits expire at the end of the Subscription Term or Contract Year in which they are provided, unless your Order Form or Reseller Agreement states a different rollover period.

(b) Promotional Credits expire on the date stated when granted or, if none is stated, ninety (90) days after they are granted.

(c) Unused Credits expire when your Agreement expires or terminates, except as provided in Section 6.

5. Order of Use

Billable Actions use Credits in this order: Promotional Credits, then Included Credits, then Purchased Credits. Within each category, the Credits that expire first are used first.

6. No Refunds

Amounts paid for Credits, or toward a Minimum Commitment, are non-cancellable and non-refundable, except where your Agreement expressly provides a refund. Examples include termination for Fabrik’s uncured material breach, or Fabrik ceasing to provide a service under its intellectual property indemnity. In those cases, the refund is limited to the amount stated in your Agreement.

7. No Transfer

Credits may be used only for the Services account for which they were provided. They may not be sold, transferred, assigned or shared, except that, under a Reseller Agreement, Credits are used by the Activations of the Reseller’s Customers as that Agreement provides.

8. Balances and Statements

Fabrik will make your current Credit balance and usage available in your Fabrik account or on your invoices or usage statements. You must notify Fabrik of any disputed balance or charge within thirty (30) days after the statement or invoice showing it. Fabrik will correct any confirmed error.

9. Usage Beyond Your Credits

If your Billable Actions exceed your available Credits, the excess is billed as your Order Form or Reseller Agreement provides. Where no terms are provided, it is billed in arrears at the Credit Price for the then-current period. If your Agreement includes a usage cap, Fabrik will not bill usage beyond the cap for the applicable period.

10. Promotional Credits

Promotional Credits are granted at Fabrik’s discretion and may be subject to additional conditions stated when granted. Fabrik may revoke Promotional Credits that are obtained or used in violation of these Credit Terms or your Agreement. Promotional Credits do not by themselves entitle you to any service level, support commitment or other paid feature.

11. Changes

Fabrik may update these Credit Terms and the Credit Schedule from time to time. Each update is issued as a new dated version.

(a) Reductions and additions. Reductions in the Credits a Billable Action uses, and new Billable Actions, may take effect at any time.

(b) Increases. Increases in the Credits a Billable Action uses, and changes to these Credit Terms that are adverse to you, take effect only at the start of your next Subscription Term or Contract Year, on at least thirty (30) days’ prior notice. Where your Agreement requires a different notice period or effective date, that requirement applies instead.

12. Taxes

Credit Prices exclude taxes, which are handled as your Agreement provides.

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